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- #Windows hello fingerprint reader not working install#
- #Windows hello fingerprint reader not working update#
- #Windows hello fingerprint reader not working driver#
- #Windows hello fingerprint reader not working password#
Right-click and select Scan for hardware changes and the system will detect and install the drivers again.Do this for all drivers related to Windows Hello and restart your device.
#Windows hello fingerprint reader not working driver#
Find the relevant drivers under Biometric devices, right-click your device and select Remove driver software.
#Windows hello fingerprint reader not working update#
![windows hello fingerprint reader not working windows hello fingerprint reader not working](https://id-test-11.slatic.net/p/fab6ec09f2a535b0d30049978d171ce4.jpg)
Right-click each Biometric setting, select Enabled and then click Apply > OK.
![windows hello fingerprint reader not working windows hello fingerprint reader not working](https://helpdeskgeek.com/wp-content/pictures/2019/12/windows-hello-fingerprint-not-working-drivers-biometric-devices.png)
#Windows hello fingerprint reader not working password#
With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. While I'm not using the Windows Hello Face, this also impacts this and doesn't show a compatible camera.I understand that Windows hello biometrics stopped after windows update.ĭo not worry. Please contact the device manufacturer for more information about this problem." Windows will attempt to restart the device 5 more times. There was a critical error yesterday - "The device CanvasBio Fingerprint Driver (location Port_#0005.Hub_#0002) is offline due to a user-mode driver crash. I have checked for updates both through Samsung updates and Microsoft updates and there aren't any - the latest is July 2020. To fix this problem, reconnect this hardware device to the computer."Īfter looking into the event logs, the scanner has had multiple errors since Dec 2020. "Currently, this hardware device is not connected to the computer. I had to send the laptop in for a screen replacement, so I turned off the Fingerprint scanner for sign-in so the technician didn't have any issues (or thought I did.) when I received my laptop back Thurs, 2/18), the fingerprint was back on and working until Sat afternoon 2/20). In September 2020 I bought the Galaxy Book Flex and have been using the fingerprint scanner until recently.